Terms & Conditions

ACCEPTANCE

If the user or viewer of our website (hereinafter referred to as “you”) continue to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Éternelle.co or Éternelle’s (hereinafter referred to as “Éternelle.co”, “we/our/us”) relationship with you in relation to this website.

CONDITIONS OF USE

The term Éternelle.co or Éternelle or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current.

We reserve the right to correct any errors, inaccuracies or omissions — including after an order has been submitted — and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

TRADEMARK

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The trademarks or trade dress of Éternelle.co and our affiliates may not be used without our written permission. Trademarks or trade dress include the Éternelle.co or Éternelle’s name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Éternelle.co, products, services, and programs, and those of our affiliates. All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

COPYRIGHT

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping at Éternelle.co. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, are strictly prohibited. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following Terms of Service. All orders are subject to availability. Dispatch times may vary subject to any delay for which we will not be responsible.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Éternelle.co only with involvement of a parent or guardian. Éternelle.co or Éternelle reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

  • Our Contract
    When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and shall not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation via e-mail that the goods have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
  • Pricing and Availability
    Whilst we try and ensure that all details and descriptions which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund in store credit. You shall bear all delivery costs; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.
  • Payment
    Upon receiving your order our payment merchant will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
  • Discount Codes
    Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Éternelle.co reserves the right to vary these terms and conditions. The conditions of use relating to any discount code will be specified at the time of issue.
  • Online & Physical Store Promotion
    However, online and physical store promotions are not affiliated, unless stated otherwise.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Éternelle.co and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Éternelle.co. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Éternelle.co takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

LIABILITY DISCLAIMER

Éternelle.co or Éternelle makes no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

COMMUNICATIONS

When you visit Éternelle.co or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by sending us an email at hello@eternelleco.com.

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Éternelle.co only with involvement of a parent or guardian. Éternelle.co or Éternelle reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.